Transform Your Customer Experience Journey

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Privacy Policy

GDPR Compliant Privacy Notice

Last Updated: January 2024

1. Data Controller

Client Journey Care, located at 425 Park Avenue, Suite 1200, New York, NY 10022, USA is the data controller for your personal information.

2. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out our contact forms (name, email, phone, message)
• Subscribe to our newsletter or communications
• Request consultations or services
• Interact with our website through cookies and analytics

3. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for marketing communications
• Legitimate Interest: To respond to inquiries and provide requested services
• Contract Performance: To fulfill our service agreements

4. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, typically 3-7 years for business records, or until you request deletion.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

7. International Transfers

Data may be transferred to countries outside the EEA. We ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses.

8. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

Email: [email protected]
Phone: +1 (212) 555-0189

9. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with data protection laws.

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Terms of Service

Effective Date: January 1, 2024

1. Acceptance of Terms

By accessing and using our services, you accept and agree to be bound by the terms and provision of this agreement.

2. Services Description

Client Journey Care provides customer experience optimization consulting services, including journey mapping, analytics, and strategic recommendations.

3. Client Obligations

Clients agree to:

• Provide accurate information and data
• Cooperate in the service delivery process
• Pay fees according to agreed terms
• Respect intellectual property rights

4. Service Delivery

We will deliver services with professional care and expertise. Specific deliverables and timelines will be outlined in individual service agreements.

5. Payment Terms

Payment terms will be specified in individual contracts. Generally, payment is due within 30 days of invoice date.

6. Intellectual Property

Our methodologies, tools, and processes remain our intellectual property. Client-specific deliverables and recommendations become client property upon full payment.

7. Confidentiality

We maintain strict confidentiality of all client information and data shared during the engagement.

8. Limitation of Liability

Our liability is limited to the amount paid for services. We are not liable for indirect, consequential, or punitive damages.

9. Termination

Either party may terminate services with 30 days written notice. Outstanding fees remain due upon termination.

10. Governing Law

These terms are governed by the laws of New York State, USA.

For questions about these terms, contact us at +1 (212) 555-0189 or [email protected]

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Cookie Policy

Last Updated: January 2024

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our site is used.

Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly and cannot be disabled:

• Session management cookies
• Security cookies
• Cookie consent preferences

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website:

• Google Analytics (anonymized)
• Page performance monitoring
• Error tracking and debugging

Functional Cookies

These cookies enable enhanced functionality and personalization:

• Language preferences
• Form auto-completion
• Chat widget functionality

Marketing Cookies

These cookies are used to deliver relevant advertisements (only with your consent):

• Social media integration
• Third-party advertising platforms
• Marketing campaign tracking

Managing Your Cookie Preferences

You can manage your cookie preferences through:

• Our cookie consent banner
• Your browser settings
• Contacting us directly at +1 (212) 555-0189

Third-Party Cookies

Some cookies are set by third-party services that appear on our pages. We do not control these cookies and recommend reviewing their privacy policies.

Cookie Retention

Cookies are retained for different periods:

• Session cookies: Deleted when you close your browser
• Persistent cookies: 30 days to 2 years depending on purpose
• Marketing cookies: Up to 2 years with your consent

For more information about our cookie practices, contact us at [email protected]

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DMCA Policy

Digital Millennium Copyright Act Compliance

Copyright Infringement Notification

Client Journey Care respects the intellectual property rights of others and expects users to do the same.

Filing a DMCA Notice

If you believe that material on our website infringes your copyright, please provide our designated agent with the following information:

1. A physical or electronic signature of the copyright owner or authorized agent
2. Identification of the copyrighted work claimed to have been infringed
3. Identification of the infringing material and its location on our site
4. Your contact information (address, phone number, email)
5. A statement that you have a good faith belief that the use is not authorized
6. A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

Designated DMCA Agent

Client Journey Care DMCA Agent
425 Park Avenue, Suite 1200
New York, NY 10022, USA
Email: [email protected]
Phone: +1 (212) 555-0189

Counter-Notification Process

If you believe material was removed in error, you may file a counter-notification containing:

• Your physical or electronic signature
• Identification of the removed material and its former location
• A statement under penalty of perjury that removal was due to mistake or misidentification
• Your contact information and consent to jurisdiction

Repeat Infringer Policy

We will terminate accounts of users who are found to be repeat infringers of copyright.

Good Faith Requirement

Please ensure all DMCA notices are filed in good faith. False claims may result in legal liability for damages.

This policy is designed to comply with the Digital Millennium Copyright Act (17 U.S.C. § 512).